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Privacy Policy

A legal disclaimer

Last updated: 22/01/2026

Surprisely is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

1. Who We Are

Surprisely
Email: surpriselyofficial@gmail.com

2. The Data We Collect

We collect the following types of personal data:

Information you provide directly

  • Name

  • Email address

  • Account login details

  • Payment information (processed securely by PayPal and Wix)

Information collected automatically

  • IP address

  • Device and browser information

  • Usage and behaviour analytics (via Wix Analytics)

User‑generated content

  • Any information you submit through your account or interactions on the site

3. How We Collect Your Data

We collect data through:

  • Account creation

  • Checkout and payment

  • Newsletter signup

  • Website analytics (Wix Analytics)

4. Why We Collect Your Data

We use your data for the following purposes:

  • Processing and fulfilling orders

  • Managing your account

  • Sending transactional and marketing emails

  • Improving website performance and user experience

  • Preventing fraud and maintaining platform security

Our legal bases for processing include:

  • Contract (to provide your purchases)

  • Legitimate interests (analytics, fraud prevention)

  • Consent (newsletter signup)

5. Cookies & Tracking

We use Wix Analytics to understand how visitors use our website.
These tools may use cookies or similar technologies to collect usage data.

You can control cookies through your browser settings.

6. Who We Share Your Data With

We only share your data with trusted service providers who help us operate our business:

  • Wix (website hosting, analytics, account system)

  • PayPal (payment processing)

These providers only use your data as necessary to deliver their services.

7. International Data Transfers

Some of our service providers may store or process data outside the UK.
Where this happens, we rely on legally‑approved safeguards to protect your information.

8. How Long We Keep Your Data

We keep your data only as long as necessary:

  • Order data: 6 years (for tax and accounting)

  • Newsletter data: Until you unsubscribe

  • Analytics data: 26 months

  • Account data: Until you delete your account or after 24 months of inactivity

9. How We Protect Your Data

We use appropriate technical and organisational measures to protect your personal information.
However, no online system is ever completely secure.

10. Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion

  • Object to certain processing

  • Withdraw consent (e.g., unsubscribe from emails)

  • Request data portability

To exercise your rights, contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page without email notification.

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